Refund policy

All Sales Are Final

Please note that all sales are final. Due to the exclusive nature of our products and limited production runs, we do not accept returns, exchanges, or issue refunds at this time. We encourage all clients to review their selections carefully prior to completing their purchase.

Refund & Return Policy

At Gerencia Hats, each piece is crafted and curated with the utmost attention to detail, reflecting our commitment to quality, precision, and timeless design. We take great pride in ensuring that every item meets the standards of excellence that define our brand.

 

Order Accuracy & Quality Assurance

Each order undergoes a thorough quality inspection before shipment. Should you receive an item that is defective or incorrect, kindly contact our client care team within 7 days of delivery at info@gerenciahats.com. Please include your order number, a detailed description of the concern, and clear supporting images. Our team will gladly review your case with care and attention.

 

Order Modifications & Cancellations

Once an order has been placed, it enters immediate processing to ensure prompt fulfillment. For this reason, we are unable to modify or cancel orders after confirmation. We recommend reviewing your order details carefully before final submission.

 

Shipping & Delivery

Gerencia Hats is not responsible for any lost, stolen, or delayed packages once the order has been dispatched and tracking details have been provided. We advise clients to monitor their tracking information closely and contact the carrier directly for delivery inquiries.

Client Care

For any questions or further assistance, our Client Care Team is available at:

📩 info@gerenciahats.com